Claims, Exchanges and Returns

From the moment you receive your order, you have 15 calendar days to make the corresponding claim. Once the return of a product is accepted, a credit will be generated in the customer’s current account. This credit will be used against future consumption (without an expiration date), or a refund may be requested. In this case, the refund will be made in the same payment method in which the original order was paid (according to art 34, Law 24,240).

For returns or exchanges of products purchased at our store, you must go to the store where the product was purchased within a period of 30 days with your corresponding purchase invoice.

For returns or exchanges of products purchased at www.imas-online.com.ar, you must make your claim to our Customer Service (info@imas-conline.com) or to our telephone numbers (011) 4657-3200 from Monday to Friday. from 08:00 to 17:00 and Saturday from 09:00 to 13:00.

Conditions and condition of the products to be returned

IMAS S.R.L. It is governed entirely in accordance with the provisions of Law 24,240, 26,361 and other corresponding provisions. All products must be returned in the same conditions in which they were received without any use.

Returned products must be delivered together with the original packaging and in perfect condition, with accessories, manuals and instructions. In the case of products received in error, the packaging must be intact, unopened.

Please count the number of boxes/packages you receive and verify that it matches what is reported on the invoice/shipment.

Claims for billing errors must be made expressly within 5 business days of receiving the invoice.

CABA Consumer Defense: 147 (toll-free) – www.buenosaires.gob.ar

Services provided through the Website

IMAS S.R.L. reserves the right to unilaterally modify the presentation and configuration of the Website, as well as the corresponding services and conditions required for its use, without any right of compensation being derived in favor of the user.

Products are not delivered on consignment.

General Conditions

By using the site the User/Client accepts the terms and conditions hereof and declares under oath that he or she is 18 years of age or older. Parents, guardians or guardians of minors under 18 years of age are fully responsible for their use of the Site. The services can be used by people who have legal capacity to contract. People who do not have that capacity, minors or users who have been temporarily or permanently suspended by www.imas-online.com may not use the services. Whoever registers a legal entity as a user must have the capacity to contract on behalf of such entity and bind it under the terms of these Conditions of Use.

Security and Privacy

The use of this website and any of its services means your acceptance as a user, without reservations of any kind, of each and every one of these general conditions.

Intellectual and Industrial Property

The user acknowledges that all elements of the Website, of each of its services provided, the information, structure, selection, arrangement and presentation of its contents, and the computer programs used in relation to it are protected by property rights. intellectual and industrial of IMAS S.R.L. or third parties. Unless authorized by IMAS S.R.L. or, where applicable, by third parties holding the corresponding rights, or unless legally permitted, the user may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available or allow access to the public through any form of public communication of any of the elements referred to in the previous paragraph.

The user will not be permitted to commercially exploit (either directly or indirectly) the materials, services and information accessed through the use of the Website and each of the corresponding services.

Exclusion of Guarantees

IMAS S.R.L. undertakes to carry out all necessary efforts to guarantee the availability and continuity of the Website as well as the services linked to it, but will not guarantee that they function correctly at all times, that the user can access them and use them in any way. quickly, uninterrupted and error-free. In the same way, IMAS S.R.L. does not grant any guarantee regarding the suitability and content of the Website or any of the services linked to it to satisfy the specific needs of the user. Regarding the content of the Website, it only includes general characteristics and information that may vary over time.

Protection of personal data

For the purposes of the provisions of Law 25,326, on the Protection of Personal Data (Habeas Data) and its current regulations, IMAS S.R.L. informs the user of the existence of an automated file of personal data created by and for IMAS S.R.L. and under its responsibility, with the purpose of maintaining and managing the relationship with the user, as well as the information, training and marketing of its products and services and activities related to them. At the time of requesting any of the services linked to the Website, IMAS S.R.L. will need to collect user data for the provision of the aforementioned services, informing the user of the necessary or optional nature of the collection of such data for the provision of the corresponding service. However, failure to complete the optional data will prevent IMAS S.R.L. provide all other services linked to such data.

IMAS S.R.L. informs the user about the possibility of exercising the rights of access, rectification, opposition and cancellation of personal data collected by IMAS S.R.L.. These rights may be exercised by the user, and where appropriate whoever represents them, by means of a written request. and signed addressed to IMAS S.R.L. (Av. Gaona 4151 B1702APK Ciudadela, Province of Buenos Aires, Argentina) containing the following data: name and surname of the user, address for notification purposes, photocopy of the DNI or Passport, and request in which the request is specified. In the case of representation, it must be proven by a reliable document.

Commercial communications

The user agrees that, if he or she notifies IMAS S.R.L. your postal or email address, IMAS S.R.L. may send you commercial communications referring to its products and/or services by said means, and may request at any time to cease sending said communications. To do this, the user may contact IMAS S.R.L by email or by postal mail to the address of IMAS S.R.L.

Confidentiality note for e-mails sent by IMAS S.R.L. associates: messages (and their attachments) sent by any IMAS S.R.L. associate. Messages (and their attachments) sent by any IMAS S.R.L. associate. They are for the exclusive use of the recipient and may contain confidential or proprietary information, the disclosure of which is punishable by law. If you received a message in error, please notify us by replying to the sender, delete the original message and destroy any copies (printed or recorded on any magnetic media) you may have made of it. All opinions contained in the e-mails are those of the author of the message and do not necessarily coincide with those of IMAS S.R.L. or any of the shareholder companies. The publication, use, copying and printing of all or part of said messages or attached documents is prohibited.